Privacy Policy

At VLM Airlines LLC, we’re committed to protecting your privacy while helping you plan unforgettable travel experiences. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, book travel services, or engage with our content. Based at 36470 Seaside Outlet Dr, Rehoboth Beach, DE 19971, US, we take your trust seriously and aim to be transparent about our practices. If you have questions, reach us at [email protected] or +1 302-945-2823. This policy applies to all users of our website and services, and we may update it periodically—check back for changes.

Information We Collect

We gather information to make your travel planning smooth and personalized. Here’s what we collect:
Personal Details: When you book a trip, sign up for our newsletter, or contact us, we may collect your name, email, phone number, billing address, and payment details.
Travel Preferences: Info like your preferred destinations, travel dates, or special requests helps us tailor your experience.
Website Usage: We track how you use our site—pages visited, links clicked, or searches made—using cookies and analytics tools.
Device Data: Your IP address, browser type, and device info help us optimize our site and keep it secure.
Feedback and Inquiries: Messages you send us, like questions or reviews, may include personal details you share voluntarily.
We only collect what’s needed to deliver our services or improve your experience, and we aim to keep it minimal.

How We Use Your Information

Your data helps us make your travel dreams a reality. We use it to:
Process Bookings: Handle reservations, payments, and confirmations for flights, hotels, and tours.
Personalize Your Experience: Suggest destinations or deals based on your interests or browsing history.
Communicate: Send booking confirmations, travel updates, or responses to your inquiries via email or phone.
Improve Our Services: Analyze site usage to enhance content, fix bugs, or add features you’ll love.
Marketing: Share newsletters or promotions (you can opt out anytime) about travel tips and offers.
Security: Protect against fraud or unauthorized access to our site.
We don’t sell your info to third parties—your data’s for making your journey better, not for profit.

How We Share Your Information

We only share your data when necessary, and we keep it tight:
Travel Partners: Airlines, hotels, or tour operators get relevant details (like your name or travel dates) to fulfill your bookings.
Service Providers: Trusted vendors handling payments, analytics, or email services may access limited data under strict confidentiality agreements.
Legal Requirements: If required by law—like a court order or government request—we may share info to comply.
Business Transfers: If VLM Airlines LLC is sold or merged, your data may transfer to the new entity, but we’ll notify you first.
We ensure anyone receiving your info follows privacy standards as strict as ours, and we never share more than needed.

Cookies and Tracking

Our site uses cookies—small data files—to make things smoother. They help us remember your preferences, track site performance, and serve relevant ads. Types include:
Essential Cookies: Keep the site running, like saving your login or cart.
Analytics Cookies: Show us which pages you visit so we can tweak the site.
Marketing Cookies: Help us suggest deals you might like.
You can manage cookies via your browser settings or our cookie consent pop-up. Blocking them might limit some features, but we’ll respect your choice. We also use analytics tools to track trends, but they anonymize your data—no personal details tied to it.

Data Security

We take your data’s safety seriously. We use encryption for payment processing, secure servers for storage, and firewalls to block unauthorized access. Our team follows strict protocols to handle your info, and we regularly audit our systems for vulnerabilities. While no system’s 100% hack-proof, we’re committed to industry-standard protections to keep your data safe. If a breach happens, we’ll notify you promptly and take steps to fix it.

Your Rights and Choices

You’ve got control over your data. Depending on where you live, you may have rights to:
Access: Request a copy of the personal info we hold about you.
Correct: Update inaccurate details, like a wrong email or address.
Delete: Ask us to erase your data, though we may keep some for legal or booking purposes.
Opt Out: Unsubscribe from marketing emails or stop cookies via our site or browser settings.
To exercise these rights, contact us at [email protected] or +1 302-945-2823. We’ll respond within 30 days, often faster. If you’re in the EU or other regions with data laws, we comply with regulations like GDPR to protect your rights.

Data Retention

We keep your info only as long as needed. Booking details stay on file for 3 years to handle follow-ups or claims, unless laws require longer. Website usage data (like cookies) is typically kept for 12 months. Marketing preferences are stored until you opt out. If you ask us to delete your data, we’ll wipe what we can, keeping only what’s legally required (like payment records for taxes). Anonymized data for analytics may stick around longer to help us improve.

International Data Transfers

As a US-based company at 36470 Seaside Outlet Dr, Rehoboth Beach, DE 19971, we may transfer your data to partners or servers outside your country, like when booking international travel. We ensure these transfers meet privacy standards, using agreements like Standard Contractual Clauses for EU users. If you’re concerned about where your data goes, reach out to us for details.

Third-Party Links

Our site may link to external platforms—like airlines or payment processors—for bookings or services. These sites have their own privacy policies, and we’re not responsible for their practices. Check their terms before sharing info, especially for sensitive stuff like payments. We only partner with reputable providers to keep your experience secure.

Children’s Privacy

Our services aren’t meant for kids under 16. We don’t knowingly collect data from minors, and if we learn we’ve got info from someone under 16, we’ll delete it ASAP. If you’re a parent and think we’ve got your kid’s data, contact us at [email protected], and we’ll sort it out quick.

Updates to This Policy

We may tweak this Privacy Policy as our services evolve or laws change. Any updates will be posted here, with the date at the top. If we make big changes—like new ways we use your data—we’ll notify you via email or a site pop-up. Check back now and then to stay in the loop.

Contact Us

Questions about your privacy? Reach out to VLM Airlines LLC:
Email: [email protected]
Address: 36470 Seaside Outlet Dr, Rehoboth Beach, DE 19971, US
Phone: +1 302-945-2823
We’re here to help, usually responding within 24-48 hours. Your trust means everything, and we’re committed to keeping your travel plans safe and seamless.

Last Updated: September 16, 2025